Our Return & Refund Policy ensures a hassle-free experience for our customers. If you receive a damaged or defective product, such as paper napkins or kitchen towels, we offer a full refund or replacement when the item is returned within 14 days of receipt. Please note that returned items must be unused and in their original packaging. To initiate a return, simply contact our customer service team with your order details and any supporting photos of the product’s condition. Customers are responsible for return shipping costs, except when the item is defective or damaged. We strive to ensure your satisfaction with every purchase, and we are committed to providing prompt, professional service throughout the return process.