1. Introduction

Matrix Tissue (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our products. By using our website and services, you agree to the practices outlined in this policy.

2. Information We Collect

We collect the following types of information when you interact with our website or make a purchase:

• Personal Information: Name, email address, phone number, shipping and billing addresses, payment information, and order history.
• Non-Personal Information: IP address, browser type, device information, and website usage data, including cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payments and shipping.
• To communicate with you regarding your orders, account, and other inquiries.
• To improve our website, products, and services based on user feedback and browsing behavior.
• To send promotional emails, newsletters, or other marketing materials (you can opt-out at any time).
• To comply with legal obligations or enforce our terms and policies.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

• Service Providers: We share data with third-party vendors, such as shipping carriers and payment processors, to facilitate transactions.
• Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

5. Security of Your Information

We implement reasonable measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. While we take these precautions, no security system is 100% secure, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and collect non-personal data. You can manage or disable cookies through your browser settings, but please note that some features of the website may not function properly if cookies are disabled.

7. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your personal data (subject to certain legal exceptions).
• Opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.